Accessibility statements

This website is run by Haringey Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts using browser functionality
• zoom in up to 400% without horizontal scrolling
• navigate the website using just a keyboard
• navigate the website using speech recognition software
• interact fully with the website using a screen reader (including the recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use.

How accessible this website is

Most of the website should be accessible, however there are some issues we are working on.

Known issues with the website:

• skip to main content not working on Chrome browsers on iOS (iPhone operating system designed for use with Apple's multitouch devices)
• after searching in a directory, screen reader users are navigated back to the top of the page and not to the search results
• screen reader/keyboard user cannot navigate from a map link to cookies setting

Third party systems we have commissioned and currently link to are covered under separate accessibility statements.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please see our Translation and Interpreting page.

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact content@haringey.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about the accessibility of this website

Haringey Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the following ‘the non-compliances’ listed below.

Non-compliance with the accessibility regulations

Known issues:

• WCAG 2.4.1 Bypass blocks Level A and WCAG 2.4.3 Focus Order Level A: Skip to main content - not working on all mobile devices.
• WCAG 2.4.1 Bypass blocks Level A and WCAG 1.3.2 Meaningful sequence Level A: After searching in a directory, screen reader users are navigated back to the top of the page and not to the search results.
• WCAG 2.1.1 Keyboard Level A: Screen reader/keyboard user cannot navigate from a map link to cookies setting.

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

PDF documents

Not all PDFs are created in an accessible way with clear structure, headings and links.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards where possible.

What we’re doing to improve accessibility

We plan to fix the above issues according to the timescales shown below.

Preparation of this accessibility statement

This statement was first prepared on 13 July 2023.

Methodology

The statement was revised following a manual and automated WCAG 2.2 accessibility audit of a set of pages which use the different templates on the site. The audit was carried out by Invuse in March 2024.

Initial fixes were applied by Annertech and a re-test of these issues carried out on 31 May 2024.

Review dates

This statement will be updated when outstanding issues have been addressed, and the site will be monitored regularly using automated tools including SiteImprove.

The fix for WCAG 4.1.2 Name, Role, Value (Level A): iFrame title attribute missing on some pages was added September 2024.

Another full audit is scheduled for April 2026.